Grievance Redressal
Got questions or comments about your loan? We’re listening, and we’re here to help.
At Credila, we have an internal Grievance Redressal Mechanism built to address your queries and concerns and do all we can to find a solution that works for you.
Grievance Redressal Mechanism
Credila has laid down an appropriate Grievance Redressal Mechanism within the organisation to ensure that all disputes arising out of the decisions of Credila’s functionaries are heard and addressed.
Grievance Redress Day
We’re here to listen.
Our Grievance Redress Day is held on the 5th of every month, between 4 PM and 6 PM. Customers are welcome to walk in without an appointment to share concerns or complaints.
If the 5th falls on a Saturday or a non-working day, the redressal window will shift to the immediately following working day.
Our Grievance Redress Day is held on the 5th of every month, between 4 PM and 6 PM. Customers are welcome to walk in without an appointment to share concerns or complaints.
If the 5th falls on a Saturday or a non-working day, the redressal window will shift to the immediately following working day.