Credila has laid down an appropriate Grievance Redressal Mechanism within the organisation to ensure that all disputes arising out of the decisions of Credila’s functionaries are heard and addressed.
1Level 1
Any customer who is not satisfied with the services rendered by Credila at any time during the life cycle of the education loan, may lodge a complaint by sending an email to
support@credila.com mentioning details pertaining to the issue.
After examining the matter, Credila will revert, trying to redress the complainant’s concerns. If the complainant is not satisfied with the response, they can then approach the Grievance Redressal Officer for redressal of the grievance(s), in connection with any matter pertaining to business practices, lending decisions, credit management, insurance, outsourced agency and recovery
2Level 2
The Grievance Redressal Officer would then, in consultation with senior management officials, oversee the Grievance Redressal Mechanism and look to redress the complainant’s grievance/concern.
The name and contact details of the Grievance Redressal Officer (also displayed on our website) are provided hereunder:
Ms. Vaijayanti Albal Sharma
Grievance Redressal Officer
Credila Financial Services Limited
B 301, Citi Point,
Next to Kohinoor Continental,
Andheri-Kurla Road, Andheri (East),
Mumbai - 400 059,
Maharashtra, India
Email:
grievance@credila.com | Phone: +91-253-6715408
3Level 3
If the complaint is not redressed by the Grievance Redressal Officer within a period of one month, the complainant may appeal to the Officer-in-Charge of the Regional Office of the Department of Non-Banking Supervision (DNBS) of the Reserve Bank of India (RBI), Mumbai, under whose jurisdiction the registered office of Credila falls.
The name and contact details of the Officer-in-Charge of the Regional Office of the DNBS, RBI (also displayed on our website) are provided hereunder:
website :
https://cms.rbi.org.in
Email:
CRPC@rbi.org.in
Contact Centre (toll-free number):
14448 (9:30AM to 5:15PM)
Alternately, complaints may be sent in physical mode to:
'Centralized Receipt and Processing Centre’
Reserve Bank of India,
4th Floor, Sector 17, Chandigarh – 160 017
(Escalation can only be done after Level 1 & Level 2 are unable to address the issue.)
