Customer Service
At Credila, we endeavour to build long-term relationships with our customers and vouch to be there for you throughout your journey – from student to seasoned professional. Should you require any assistance, do reach out to us, and we will be delighted to help.
Toll-Free Helpline: 1-800-209-3636
- Our operating hours are 9:00 AM to 7:00 PM (Monday to Friday) and 9:00 AM to 3:00 PM on the 1st, 3rd, and 5th Saturdays of the month.
- For queries related to your existing loan, please select IVR Option ‘3’.
- For disbursement-related queries, please select IVR Option ‘4’.
Call back Support
- To receive a callback from our post disbursement support team, please give a missed call to 08044418884.
Email Support: For prompt assistance, you may write to the relevant email address listed below:
- support@credila.com — For all post-disbursement queries
- tranche@credila.com — For queries related to subsequent disbursement requests
Tip:Kindly mention your loan application number in all your correspondence to enable quicker and more efficient assistance.
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