At Credila, ensuring that valued customers like you are completely satisfied with our service is of utmost importance. If in case, your query remains unanswered even after going through our comprehensive FAQs, or you would like to provide feedback or you have a complaint, You could contact us in the following ways:
Credila has its own internal Dispute Redressal Mechanism, we will evaluate your complaint and evaluate your concern endeavour to address your concern suitably,
- Letter :- You can post at
Credila Financial Services, Pvt. Ltd.
B 301, Citi Point,
Next to Kohinoor Continental,
Andheri-Kurla Road, Andheri (East),
Mumbai - 400 059,
Maharashtra, India
(Please mention "grievance/ feedback" on your envelope )
- Email:- support@credila.com
- Call Us :- at 1800 209 3636
- Visit our nearest branch
While interacting with Credila, keep the following information readily available with you:
- Loan account number
- Name of Customer/Name of Co-borrower
- Date of birth of the Applicant (as provided in loan application form)
- Correspondence address
- Education Loan Amount
- PMII/MI amount
- Mode of repayment
- Bank name and account number from which the EMIs are collected
- Query / Complaint
- Reference ID (applicable if you have filed online compliant with us.)
(* Level wise escalation is mandatory. For the same please see our Dispute Redressal Mechanisam. )
